Customer Support – Priceline
You’ll be answering incoming calls for users of the country’s largest travel website. Following a highly detailed process, agents will assist travelers with changes to their lodging and transportation itineraries.
Customers expect energetic and detail-oriented professionals who can think on their feet to get issues resolved. You’ll be multi-tasking between several applications to research customer solutions and speaking with customers, hotel personnel and rental agencies in a fast-paced environment. The work is challenging, but you will benefit from comprehensive certification and a support team with real people who are there to guide you through the onboarding and certification processes.
Software
- Must have two monitors
- Must have Microsoft Word and Adobe Acrobat Reader
Technical
- Can complete basic internet search and navigate to sites
- Excellent with OS or Windows operating systems
- Typing skills – wpm 35 – 40 minimum
Work Experience
- Experience in customer service required (face-to-face or phone/chat)
- Call Center background a plus
- Travel industry or hospitality work experience a major plus
- Consulting or sales background a plus
Experience with Travel
- Used an OTA (Online Travel Agency) to research or book travel in the last year
- Travels at least once a year
- This call type is open 7 days/week from 1pm-1am EST
- NexRep requests 25 hour minimum for weekly services
- This opportunity allows you to invoice for your services starting at $10 per hour
NexRep offers a variety of business opportunities for you to choose from. Learn more about the different call types and choose the opportunity that best fits your skills, experience and business objectives. When you complete the application, you will have a chance to indicate the opportunity you prefer. Please note that some opportunities may not be certifying new agents at the time of your application and we are unable to accept agents from NY, CA, RI, WA, AR, OR, IN and IL.