Customer Care – Online Automotive Consultant
Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, you’ll be providing chat support, email support and phone support which makes for an exciting and interesting day. With our client, a leading online direct car retailer, buying a vehicle is literally just a few clicks away. In between those clicks customers have questions. NexRep agents reach out to prospective car buyers to support their purchase. These customers have already expressed an interest in buying an automobile. We are returning phone calls and following up on leads.
Our role is not to sell the car, but to answer customer questions about the vehicle they are interested in purchasing. Agents are not expected to be experts in cars, they are expected to reassure customers about the condition of the vehicle, warranty and delivery details. Agents can also take deposits so the customer can secure their ride while they speak with us.
Click the “Apply Now” button below to apply today!
- Provide service to customers through chat support, email support and phone support.
- Provide information and reassurance regarding purchase procedures and policies.
- Maximize each opportunity by securing deposits for vehicles when appropriate.
- Maintain quality service by following NexRep service levels and standards.
- This call type is open 7 days/week from 9am-9pm EST
- NexRep requests 25 hour minimum for weekly services
- This opportunity allows you to invoice for your services starting at $10 per hour
- Customer focus
- Systems and website navigation
- Knowledge of car buying/selling experience
- Persuasion
NexRep offers a variety of business opportunities for you to choose from. Learn more about the different call types and choose the opportunity that best fits your skills, experience and business objectives. When you complete the application, you will have a chance to indicate the opportunity you prefer. Please note that some opportunities may not be certifying new agents at the time of your application and we are unable to accept agents from NY, CA, RI, WA, AR, OR, IN and IL.